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upwork.com 🟡 2026-05-07

🔹 WordPress Plugin Support Ticket Data Extraction & Analysis
👤 Client: 🇬🇧 United Kingdom Member since 2026-04-29
💰 Price: ****
🚩 Problem: Collect and structure support ticket data from WordPress plugin repositories to facilitate analysis.
📦 Existing: [Stack]

Specifications:

[Target] - Extract support tickets for 20 plugins from the WordPress repository.
[Method] - Use web scraping or manual extraction, ensuring accuracy and consistency.
[UI/UX] - Not applicable
[Stack] - Python (BeautifulSoup, Pandas), Google Sheets/Excel
[Security] - Ensure data privacy and compliance with WordPress terms of service.
[Format] - Clean spreadsheet with structured columns: Ticket title, Status, Issue summary.

Workflow:

Identify the 20 plugins from the repository.
Develop a web scraping script using Python to extract tickets (BeautifulSoup for parsing HTML).
Test the script on a small subset of plugins to ensure accuracy and efficiency.
Scrape all 10,000+ tickets across the 20 plugins.
Organize extracted data into a structured spreadsheet format (Google Sheets/Excel).
Review and clean up data for consistency and accuracy.

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